TERMS & CONDITIONS

1. Definition of Services

Falcon Unlock provides credit access distribution and mobile phone software licensing services. Our service is classified as "Rental Access", where users pay a fee for a duration of server usage or account registration licensing.

2. Registration & Account Security

To maintain system integrity and prevent abuse:

• Valid Identity: Users must register with correct, accurate, and complete information.
• One Person, One Account: It is strictly prohibited to create more than one account for the purpose of abusing promotions or bonuses.
• Confidentiality: You are fully responsible for maintaining the confidentiality of your username and password. Any activity that occurs under your account is your responsibility, regardless of whether the activity was authorized by you or a third party.

3. Usage Rules (Prohibited Activities)

Users are prohibited from performing the following activities on the Falcon Unlock platform:

• Using bots, scripts, or automated devices to perform illegal repetitive top-ups or logins.
• Attempting to hack, breach, or manipulate our payment systems and databases.
• Using our platform for phishing scams against other technicians.
• Responding to or commenting on our services with abusive language, insults, or hate speech in the support chat.

4. Payment & Billing

All transactions at Falcon Unlock are considered final:

• Automatic Confirmation: Our system processes payments automatically. If the payment status is "Success", the credits/account will be sent automatically.
• No Refund: Because the product is digital (credits/account), there are no refunds once the order is processed and delivered, unless there is a system error verifiable by our IT team.
• Pricing: Prices may change at any time without prior notice following the parent developer's policy.

5. Service Level Agreement (SLA)

Customer Support: Support services are available via WhatsApp/Email during operational hours. Response times may vary depending on the queue. We do not guarantee a 1-second instant real-time response.

6. Modification & Termination of Service

Falcon Unlock reserves the right to at any time:

• Change service features or payment methods.
• Suspend or restrict User Account access if found violating usage rules (point 3) or conducting suspicious transactions (fraud).
• Discontinue certain services if the parent developer ceases their service.

7. Governing Law

These Terms of Service are governed by applicable international digital commerce laws. Any disputes arising shall be resolved amicably through negotiation first. If no agreement is reached, the dispute will be submitted to the competent court at the domicile of Falcon Unlock.